Refund Policy
Clear and Transparent Refund Guidelines
Introduction
Important Notice
By engaging in the services provided by GetOn, the customer acknowledges that they have read, understood, and agreed to this Refund Policy.
Definitions
Refers to the individual or entity using the App.
Refers to Startups Venture.
Refers to the Power App provided by Startups Venture.
Refund Eligibility
Refunds will only be issued in accordance with the terms outlined in this policy.
Customers are eligible for a refund if they have met the criteria specified herein.
Initiation of Refund Request
To initiate a refund request, the customer must submit a written request to GetOn. This request should include the reason for the refund and any supporting documentation if required.
Approval of Refund Request
We reserves the right to approve or deny any refund request at its sole discretion.
Refund Process
If the refund request is approved, we will process the refund within 30 days of approval.
Refunds will be issued using the same method of payment used for the original transaction.
Refund Amount
The refund amount will be determined based on the circumstances of the request and will be communicated to the customer upon approval.
Non-Refundable Items and Services
Certain items or services may not be eligible for a refund. These include but are not limited to:
- Customised solutions
- One-time setup fees
- Development fee
- Design fee
- Quarterly/half-yearly/yearly subscriptions
Refund for Early Termination
In the event of an early termination as per the Early Termination Terms and Conditions, any prepaid amounts for services beyond the termination date will be refunded on a prorated basis.
Communication of Refund Status
We will inform the customer of the status of their refund request in writing.
No Obligation for Future Refunds
The issuance of a refund under this policy does not imply an obligation to provide refunds for future transactions or requests.
Amendments to Refund Policy
We reserves the right to amend this refund policy at its discretion. Any such changes will be communicated to the customer in writing.
Governing Law
This refund policy shall be governed by and construed in accordance with the laws of the respective country where the client resides as well as the Laws of Malaysia, without regard to its conflict of law principles.
Quick Summary
Key Points to Remember
Here's a quick overview of the most important aspects of our Refund Policy:
By using our services, you agree to this Refund Policy.
Refunds are only issued according to the terms outlined in this policy.
You must submit a written request with supporting documentation to initiate a refund.
We reserve the right to approve or deny refund requests at our sole discretion.
Approved refunds are processed within 30 days using the original payment method.
Custom solutions, setup fees, development/design fees, and subscriptions are generally non-refundable.
Prepaid amounts for early termination are refunded on a prorated basis.
This policy is governed by the laws of your country and Malaysia.